Team Leader.

• Use a variety of exceptions reports to ensure SLAs are being met
• Provide directions and support to the team’s support functions to ensure that work is being completed accurately and efficiently
• Coach and develop the members of the team whilst providing support through regular feedback and monthly one to one review meetings
• Monitor of individual performance, quality and productivity
• Manage the team’s support functions performance, quality and productivity
• Ensure that the workload is equitably distributed within the team
• Effectively schedule, and manage, all breaks to ensure that the Team is adequately always resourced
• Management of holiday and absence in the team
• Act upon issues concerning performance, timekeeping, absence and holidays promptly and appropriately
• Update the team with changes in procedures
• Facilitate regular team meetings
• Conduct return to work interviews when Team members return to work following an absence
• Conduct all 12 week reviews for new Team Members
• Ensure that Personal Development Plans for all Team Members are developed, acted upon, maintained and reviewed
• Be involved in the resolution of discipline/grievance/performance issues in line with the firm's policies
• Identify process improvements

• Strong Leadership skills and the ability to lead, manage, develop and motivate a team
• Excellent communication and customer service skills
• Ability to meet tight deadlines, targets and work well under pressure
• Ability to deliver feedback in a constructive manner
• Good data input skills
• Excellent attention to detail, record keeping and data analysis
• Great communication style and interpersonal skills
• Good organisational skills and ability to pro-actively plan and delegate
• Excellent problem-solving skills
• Experience of working in a high volume environment
• Good grasp of working within a regulatory environment

My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four re-mortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers.
Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, part time or reduced hours. As well as working within immaculate offices, some other benefits include:

• Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies)
• Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run!
• Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years’ service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies)
• An extra day off to take on your birthday!
• Smart casual dress code (all week, not just Fridays!)
• Significant career progression opportunities with a large in-house training function
• Highly innovative company with a strong focus on technology
• An active charity and social events calendar