Legal Administrator.

• Telephone liaison with the Law Firms and client lenders to provide guidance on how to use the system, assist with requirements of the application process and answer general queries
• Assisting Law Firms with multiple queries and answering them within a set time frame
• Checking applications and amendments received online whilst making sure criteria and requirements are met
• Action and respond to incoming messages and emails
• Ensure all communication with Law Firms is to agreed service standards and a highly professional level
• Chasing Law Firms for outstanding information / applications.
• Identify and take ownership of potential problems, reporting the problem to your Team Leader
• Where possible, identify process improvements

• Excellent communication and customer service skills
• Ability to meet tight deadlines and targets and to work under pressure.
• Good team player, but also ability to work on own initiative.
• Good attention to detail.
• Good organisational skills.
• Good data input skills.
• Previous administrative/customer service experience.
• Experience of working in a high volume environment.

My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four re-mortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers.
Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, part time or reduced hours. As well as working within immaculate offices, some other benefits include:

• Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies)
• Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run!
• Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years’ service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies)
• An extra day off to take on your birthday!
• Smart casual dress code (all week, not just Fridays!)
• Significant career progression opportunities with a large in-house training function
• Highly innovative company with a strong focus on technology
• An active charity and social events calendar