Customer Service Advisor.

• Inbound and Outbound calls selling legal services to customers on behalf of some of the country’s leading estate agents, as well managing direct customer enquiries
• Proactively manage your own workload, through scheduling your diary of calls, prioritising customer contact based on service level agreements, monitor call backs to meet customer expectations, monitor provided call stats to review individual activity levels against your daily workload
• Providing sufficient notes following all customer contact, for anyone within the business to review and understand the progress of a customer file
• Review your performance dashboards and set personal improvement objectives to achieve monthly KPI’s, alongside your line manager
• Build and maintain professional working relationships with our referring estate agency clients, ensuring targets are achieved by you, for the company and their business partners
• Providing assistance and guidance to fellow team players regarding daily targets, pipeline chasing and any queries requiring escalation
• Accurately deal with queries from Estate Agents and Letting agents over the phone and on email, regarding company systems, processes and services in a timely fashion
• Dealing with relevant tasks when any given member of the team is on leave to ensure no downturn in productivity
• Maintain accurate and up-to-date client records so that readily accessible progress information is available at all times
• Deal with administration surrounding conveyancing leads which are received via inbound telephone and email

• Target driven
• Excellent communication skills
• Ability to manage a varied workload
• Ability to meet tight deadlines and targets & work under pressure
• Ability to work on own initiative
• Excellent attention to detail
• Excellent organisational skills with the ability to prioritise under pressure
• Ability to provide guidance and feedback to peers
• Ability to demonstrate role model behaviour at all times
• Enthusiastic and self-motivated
• Client focused with the ability to quickly create and maintain positive working

Working in newly refurbished, modern offices close to local transport links, this is a great opportunity to work for an amazing company who are big on progression and development, they have a brilliant list of benefits including:

• Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies)
• Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years’ service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies)
• An extra day off to take on your birthday!
• Smart casual dress code (all week, not just Fridays!)
• Significant career progression opportunities with a large in-house training function
• Highly innovative company with a strong focus on technology
• An active charity and social events calendar