Service Experience Colleague.

These temporary roles have the potential to become permanent and are working for a well-established Rochdale-based employer, a successful leader in its sector. They are looking for Service Experience Colleagues to start immediately, for an initial 3-month period but these are likely to extend and can become permanent. The role will be site-based for training and then will become hybrid working with the option to work two days or more in the office.

You will be working within a lively customer service team where the role combines of assisting customers mainly by phone and with the possibility of being required to support by email as well. You will be arranging delivery services and offering solutions to resolve any issues with deliveries. Excellent customer service ability is required however we are open to a range of backgrounds your customer service skills were attained in, for example contact centres, retail etc. If you do not have specific experience but feel you are the type of person who cares about providing customer service and that with training you could achieve this, it is worth contacting us. You will undertake a 2-4-week training period which will be a mixture of classroom learning and on the job support.

Hours: 37.5 hours 5 days over 7 with one weekend day included (ideally Tuesday / Wednesday off). Shifts are between 8am - 4pm / 12pm - 8pm / 2pm - 10pm and will rotate on a 2-week basis

Hourly rate: £11.84 per hour plus accrued holidays