HR Call Handler.

• Responding to and resolving customer questions and issues both over the phone and in writing
• Correctly processing tasks and activities requested by customers through a ticket resolution system or by telephone and e-mail
• Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues
• Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation
• Collaborating with managers, team leaders, team colleagues, customers, and other business partners
• Completion of people administration tasks; recommending ways to improve the ways we do things where it would benefit the customer experience
• Adapting to and learning from change, challenges, and feedback
• Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received to complete or resolve the customer request

• You will need to be organised with a high attention to detail
• High attention to accuracy and detail
• Computer literate with the ability to learn new systems
• Excellent verbal and written communication
• Able to work within a fast-paced environment
• Can work flexible shift patterns where required
• A talent at problem solving and the ability to judge a situation
• Experience in planning a priority your own workload

37.5 hours per week. 5 over 7 days. 8am – 6pm (flexible shift patterns)