Customer Service Coordinator.

Customer Service Coordinators are expected to maintain relationships with their customers and understanding their needs, recommending solutions and taking orders. Some other responsibilities include:

• Manage all inbound telephone calls and email enquiries to help assess customer’s requirements, make recommendations, manage orders and give follow up support
• Gain a technical understanding of all products and services within the business
• Working closely with customers to figure out the best plan of action around their enquiry
• Help to resolve queries and complaints to the satisfaction of the customer
• Complete enquiry forms to a high standard as well as generating and sending out detailed quotations
• Adding orders onto internal systems and making sure this is done accurately
• Arranging delivery and collections of orders using the appropriate transport method
• Obtaining proof of delivery from third party transport providers
• Dealing with any invoice queries
• Creating invoices and raising credits on relevant systems and posting to account package

• Strong customer service experience along with the ability to handle difficult calls/ problem solve any urgent issues
• Experience of working in fast paced/demanding environments whilst often multi-tasking
• The ability to plan and prioritise workloads
• Accuracy and attention to detail
• Strong verbal and written communication experience
• The ability to work towards deadlines

This is an amazing opportunity for someone who loves working within a busy and demanding customer service role!