Case Coordinator.

• Communicating and coordinating with high volumes of clients on a daily basis
• Work towards the achievement of monthly completions targets whilst maintaining high quality standards.
• Identify and take ownership of potential problems, reporting the problem to your Team Leader.
• Ensure that all inbound and outbound correspondence, telephone calls, faxes and emails are actioned to agreed service standards and to a highly professional level.
• Update of case manager computer systems.
• Correctly interpret redemption statements and search results.
• Setting up files for completion

• Excellent communication and customer service skills
• Ability to meet tight deadlines and targets & work under pressure
• Good data input skills
• Good team player, but, also able to work on own initiative
• Good attention to detail
• Good organisational skills
• Previous administrative/customer service/conveyancing experience
• Experience of working in a high volume environment

You’ll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must.

Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, part time or reduced hours. As well as working within immaculate offices, some other benefits include:

• Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies)
• Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run!
• Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years’ service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies)
• An extra day off to take on your birthday!
• Smart casual dress code (all week, not just Fridays!)
• Significant career progression opportunities with a large in-house training function
• Highly innovative company with a strong focus on technology
• An active charity and social events calendar